10:00 am to Noon, Mohawk (1B)
AITP Association Annual Meeting of the Members
The Annual Meeting of the Members includes a report on the State
of the Association, presentation of Association Outstanding Chapter
Award (William F. Howell Cup) to Austin Chapter for 2011,
acknowledgment of Lifetime Individual Performance Awards, and an
Open Members Forum.
1:00 pm - 2:00 pm, Onondaga (2A)
Finding the Root Causes of Network Anomalies
Path Solutions/AMI Communications
Tim Titus/Spencer Thomason
This session will outline the best practices for troubleshooting
network performance problems that plague modern networks -- when
users experience network slowdowns, poor quality VoIP calls,
network disconnects, or poor quality videoconferences, etc.
Tim Titus, CTO and Founder of
Path Solutions delivers Total Network
Visibility solution to more than 500 companies, ranging
from SMB's to the Fortune 1,000. Tim Titus has expertise in
monitoring, managing, and optimizing VoIP and data networks.
He spent over 20 years working in a variety of Network positions as
Engineer, Manager and Director Levels. Tim has taught
college-level networking courses, worked as a member of Interop's
NOC team for a number of years, and is a columnist for Telecom
1:00 pm - 2:00 pm, Mohawk (2B)
How to Recruit and Retain Rock Star Employees
KIMBERLY BEAN, Metro Market
Robert Half Technology
It's no secret that great IT support talent is hard to find, and
even harder to retain. In fact, recent research indicates that it
takes five weeks, on average, to fill a staff-level IT position,
and seven to fill a management opening. Additionally, most
employees feel that two to three years is the longest they can stay
in a position to advance their career. Add to this the changes in
the ways top talent looks for jobs, new ways of networking, and the
challenges inherent in recruiting and managing a multigenerational
team-it's a challenge to keep support teams fully staffed. This
presentation offers advice for maximizing your recruitment process,
leveraging social and online media to identify and recruit
potential employees, evaluating applicants, and keeping star
employees at your organization
Kimberly Bean is the metro market manager for
Robert Half Technology, a leading specialized staffing firm
providing information technology (IT) professionals on a project
and full-time basis. In this role, she oversees operations in
Madison and Milwaukee, Wisconsin.
Kimberly has an extensive background in the staffing industry, with
more than ten years of experience. She joined Robert Half
International in 2003 as a division director and was quickly
promoted to branch manager before moving into her current role as a
metro market manager.
Kimberly is also involved in several local professional
organizations including the Madison Chapter of the Help Desk
Institute (HDI) and the local .Net Users Group.
With more than 100 locations in North America and Europe, Robert
Half Technology is a leading provider of technology professionals
for initiatives ranging from web development and multiplatform
systems integration to network engineering and technical
support. Robert Half Technology is a division of Robert Half
International, and offers online job search services at
1:00 pm - 2:00 pm, Seneca (2C)
Boost Your Career Through Effective Writing
If writing has you bogged down, catch the zip line to
success! This interactive and informative session will take
you through real life experiences and offer solutions to writing
clearly and concisely. At the end, take along a writer's tool
box to build up your writing and analytical skills in the
Heidi Cain is a communications instructor
for both ITT-Technical Institute and Northeastern Wisconsin
Technical College in Green Bay, Wisconsin. She earned a Master's
degree in Journalism and Mass Communication from the University of
Wisconsin-Milwaukee and a Bachelor's degree in German and minor in
Urban Studies from the University of Wisconsin-Green Bay. Ms.
Cain teaches undergraduate students the art of communicating
effectively, both written and oral venues and provides instruction
in technical and report writing techniques. She has been a
contributor to the newspaper, The Onion, and worked as the
assistant editor to the Voyageur Magazine. In her
work as a grant writer, development director and program director
for national nonprofit agencies, she has written numerous
foundation and government grants. She continues to accept
freelance work, editing business and personal writing, creating
websites and consulting on social media endeavors. Ms. Cain
is an amateur photographer, blogger, and fiber arts student.
E-mail Ms. Cain at email@example.com or
telephone or text: 920.791.0580.
2:15 pm - 3:15 pm, Onondaga
The Next Generation of Unified Communications
John Perrizo, ShoreTel
Camera Corner/Connection Point
The business model for the new millennium has changed
significantly in the past 5 years. Businesses are feeling the
pressures from the speed of business, expanded communication
mediums as well as a changing work demographic.
Companies embracing technology thrive and survive; those that don't
are failing in unprecedented numbers.
This session focuses on the next generation of Unified
Communication which enables your business to navigate through the
uncertain waters of a highly mobile workforce, cloud computing and
John Perrizo, Midwest Regional Director of Sales
John Perrizo joined ShoreTel in June, 2008, as Regional Director
of Sales. He manages a team in the North Central Region
of the U.S., comprised of five territory teams in ten states for
the company. He brings more than 20 years' experience with
technology companies to this role.
Previously Perrizo was with Cisco System, Inc., where he led global
teams with sales and support initiatives for companies including
Target Corporation and Cargill, Inc. Before
Cisco, Perrizo was a National Account Director for PictureTel
Corporation, supporting Norstan Communications in video sales and
services in the U.S. and Canada. He also spent 6+ years
at Mitel Corporation, where he managed partner distribution
channels, as well as major customers.
He holds a B.S. in Communications from the University of
Wisconsin-Platteville, and an M.S. in Telecommunications from St.
Mary's University of MN.
2:15 pm - 3:15 pm, Mohawk
Managing Your Career for the Long Term
Note: This session will be repeated at 3:30 pm as Session
Managing your career is an all-the-time thing. You do
it to be better at the job you already have, and to be in a better
competitive position when it comes time to change jobs in the
future. Very few people plan or manage their career; they simply
seem to fall into it. Those who achieve most will generally
have a very clear vision of what they want to achieve. Market
yourself as a problem solver. Finding a mentor or discussing
your ideas with a few brainstorming partners can help to focus you
on what you want out of life and what you'll have to do to get
there. Career management requires you to tap into your creativity
and dream as well as analyze yourself. When you think about a
job, by comparison, it's easy to over-optimize for what's
best right now without thinking about the long-term. This
session will help provide insight to those who are currently
employed, unemployed and those who want to plan for the long term
and get in the habit of investing in you. If you would like
to send personal questions anonymously, email firstname.lastname@example.org
and the panel will address them during the session.
Tom Sather, Career
Works, Tom Sather has been a C-level leader in both the
private and public sectors for over 25 years including five
companies he has owned. The results Tom achieves in people and
organizational development have proven time and again to be
creative, imaginative and inspired. Tom's current, company, Career
Works, delivers services using a "high-touch" model that ensures
each client receives the individual attention needed to affect
extraordinary outcomes. To learn more go to http://career-works.com.
Chris Czarnik, Instructor- Job Seekers Network at Fox
Valley Technical College, Nicknamed the "Czar of Career
Search", Chris is passionately driven to teach people how to take
control of their job search. In 2010 Chris accepted the
position at FVTC as an employment advisor and facilitator of the
Job Seekers Network. JSN has served more than 500 people
during their job search. Chris has been speaking at the college
level on career search for 6 years in Wisconsin. His curriculum is
a required class for all UW Madison senior athletes. His
specialty is teaching professional career search one on one through
seminar format presentations explaining the hiring process to
groups from 20-400.
Chris Nimmer, Business Systems Analyst with
ZyQuest, Chris has over twenty years of project
management, systems and development experience. He has twice
held the position of Chapter President of the AITP NEW Chapter. He
holds a BS degree in Information Systems from Marquette
University. Chris spent a number of months unemployed in 2008
and 2010 when the country's economy was struggling. He
quickly realized that developing a successful search would require
the eyes and ears of his peer network, his family, and friends to
assist in finding that next great opportunity. His "glass is
half full" mentality and use of local career search networks kept
him motivated and accountable until he finally landed the right
job. His experiences will provide insight to any career
Fischer, President, Telecom Insites began her career in
1980s in the area of network design and optimization for long
local exchange companies such as; Schneider Communications,
Crossing, One Communications and AT&T, most of whom have either
been sold or
acquired by others. Knowing how to work through those ever
taught her how to manage a career for the long term. In 2010
Telecom Insites to work with companies to reduce costs through
management of their telecom assets and expenses.
2:15 pm - 3:15 pm, Seneca
The New Business Realities: What Skills are Needed to Succeed
in the IT Organization of the Future?
Linux, Windows, Cisco, EMC, AIX, HP-UX, Dell, SAN, NAS,
Firewalls, WAN, LAN, MPLS, VPN: Do you have the never-ending
"alphabet soup" of technologies covered?
IT is a complex field. Consider this perspective: A Neuro-Spine
physician, while speaking with an IT executive, believes technology
professionals have more information and skills to keep up-to-date
than specialists in his field. Food for thought? Yes. As you move
forward with your career in IT, which skills and abilities will be
most important to help you thrive in the ever-changing IT world?
Join B.J. Havlik, president of SRC Technologies, for a presentation
and discussion of this critical topic.
BJ Havlik, SRC
B.J. Havlik is nationally recognized for his ability to rally
employees around a common IT vision. With over 30 years of
experience and more than 12 as an IT executive, B.J. has
successfully led organizations through periods of high-growth and
change. He has demonstrated his ability to recognize the skills
needed to thrive in the changing world of IT. He spent 10 years at
United Healthcare in the Minneapolis area managing IT functions
while the company grew from $330 million to $14 billion in revenue.
Working with a great team of individuals at Menasha Corporation as
the Director of Technology Services (Infrastructure), he helped
transform the IT function into a Shared Service center. In 2002, he
joined the IT department at AC Nielsen. During his tenure at
Nielsen he became VP of IT Infrastructure Management and managed a
team that exceeded 150 people. After more than five successful
years at Nielsen, along with several top people from the Nielsen
team, he founded SRC Technologies in 2008, where he currently holds
the position of President and CEO. The team at SRC Technologies,
based in DePere, provides IT infrastructure management services and
consulting to organizations across the country.
3:30 pm - 5:00 pm, Onondaga (4A)
What's New with the Cloud?
NaviSite/Time Warner Cable Business Class
Cloud means many different things to many different
people. Cloud can serve as raw compute platform which is how
a majority of clients look at Cloud but Cloud is evolving.
New Cloud services include VDI made simple (Desktop-as-a-Service),
Disaster Recovery and Business Continuity, Storage-as-a-Service,
and Backups-as-a-Service. Please join Mike for a high level
session on how the Cloud is evolving and how Enterprises today are
leveraging the Cloud.
Michael Shishman, NaviSite
Mike has spent the last 20+ years in Technology Sales both in
Telecommunications and now in IT. He has worked with Fortune
50 enterprise clients and also with startups and smaller
organizations. Mike joined NaviSite in 2011 and is excited to
be working for a Cloud Services Provider and IT Outsourcing company
because of the impact he can make to these enterprises' bottom line
and because the evolutionary services available leveraging Cloud
3:30 pm - 5:00 pm, Mohawk
Managing Your Career for the Long Term
Note: This is a repeat of
Session 3B above
3:30 pm - 5:00 pm, Seneca
Bring Your Own Device - The Impact on IT
The proliferation of devices, from multiple vendors across
different platforms, creates concerns for virtually every IT staff.
Forrester's research indicates that 80 percent of companies are
supporting multiple smartphones and laptop models, and that
enterprises plan to support more configurations in 2012 and beyond,
adding to the burden placed on IT staffs. Businesses will need
experts who not only are knowledgeable about mobile applications
and security, but also can help the company make better strategic
use of mobile devices to enhance productivity and customer service.
Mobile devices and the applications they support can provide
significant competitive advantage for their organization - - is
your infrastructure ready to support them?
Tushaus will present an overview on:
Director of Product Management
Tushaus Computer Services
After spending more than 15 years in sales and market
development in the healthcare industry, Tim Mauck moved to the
Information Technology arena 12 years ago. He has spent time in a
variety of sales, marketing and product development roles,
including several years building new products and services for
Norlight Telecommunications' Guardians of Data, where he was
instrumental in the success of their Managed Security, Data Center
and Business Recovery services. In his two years at Tushaus, Mauck
has led the charge to introduce mobility solutions and cloud-based
services. He is one of 10 partners nationwide to serve on the Cloud
Services Partner Advisory Council for Microsoft, helping ensure
their programs and offers meet the needs of Tushaus' clients.